At Expolume, we are committed to providing reliable and timely digital services that connect you with the latest expo events across China. This Refund and Return Policy outlines the terms governing payments made for our services, including event listings, advertising packages, and premium subscriptions. By using our services, you acknowledge that you have read and agreed to these terms.
1. Digital Services and Purchases
All transactions on Expolume relate to digital services. These include online expo event listings, promotional placements, and premium subscription services. Due to the nature of digital products, once access is granted or content is published, the sale is considered final. Refunds will only be considered under specific circumstances as outlined below.
2. Event Listing and Advertising Fees
- Non-Refundable Listings: Once an event listing or advertising package is published on our website, the associated fees become non-refundable. We encourage event organizers to review all details carefully before submission.
- Error Corrections: If an error occurs on our part—such as incorrect event details—we will promptly correct the information. In cases where the error significantly impacts your service, we may offer a credit toward future listings or advertising.
3. Premium Subscription Services
- Subscription Cancellation: Premium subscription services are billed on a recurring basis. To avoid further charges, cancellation requests must be submitted at least 30 days before the next billing cycle.
- No Partial Refunds: Refunds for partial subscription periods are generally not available. However, if you experience technical issues that prevent access to premium features, please contact our support team immediately for assistance.
- Technical Issues: Should a technical problem hinder the use of premium services, we will review the issue on a case-by-case basis and, if appropriate, issue a refund or service credit.
4. Refund Request Process
- How to Request a Refund: To request a refund, please email our Customer Support Team at ([email protected]) with your order details and a clear description of the issue.
- Review and Approval: All refund requests are reviewed individually. If your request meets the criteria set forth in this policy, we will process your refund within 14 business days using the original payment method.
- Documentation: Please include any supporting documentation to help us expedite your request.
5. Non-Refundable Items
Please note that the following are non-refundable:
- Processing fees, transaction fees, and any third-party charges associated with your purchase.
- Any promotional credits or discounts applied at the time of purchase.
6. Modifications to This Policy
Expolume reserves the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We recommend that you review this policy periodically to stay informed of our refund practices.
7. Contact Us
If you have any questions or require further assistance regarding this policy or your purchase, please contact our support team at [email protected]. We are here to help ensure that your experience with Expolume is positive and productive.
Thank you for choosing Expolume—your trusted partner for discovering the latest expo events.